INFINITI COVID-19 Process

Competition Auto Group in conjunction with New York State Effective May 19,  will honor the CDC’s “Interim Public Health Recommendations for Fully Vaccinated People”. 

Sales Processes

Our Sales Department is open and ready to help you with your INFINITI shopping needs; Following all New York State guidelines we ensure your safety is our top priority. Our Smithtown showroom is operating as normal following all CDC suggested guidelines.

 

Off-Site Deliveries

What is your policy regarding off-site INFINITI deliveries? Our team is trying to limit off-site deliveries at this time, but we are making allowances for certain situations.

How far will you go to deliver my new INFINITI? We offer limited Delivery requests, however, we will service all of Long Island including Brooklyn and Queens.

How is my new INFINITI getting prepped for delivery?  We’ve trained our detail department using CDC guidelines to clean and fully sanitize all New and Pre-owned cars for delivery. This includes a final sanitation of all touch-points used by the last driver of your vehicle.  

Who is processing the deals following delivery? Paperwork will be handled using CDC recommends by our Business Manager and DMV clerk. We will email customers their digital copies and can physically mail their copies as well. 

Clean Processes

What is your process to ensure the delivery of a fully clean and sanitized INFINITI vehicle? We utilize plastic seat covers, steering wheel covers, and shift covers during our cleaning process to minimize contact with the common touch-points in your new car during the detail process. All touch-points are then wiped down with disinfectant spray.

Legal Compliance

What steps are you taking to maintain compliance with the NYS policies on remote sales? Our staff is fully aware of the CDC guidelines, your safety is our top Priority.

What is the process for ensuring all documentation is compliant and identities are verified? We pride ourselves on following all compliance guidelines and will continue to do so throughout this time. 

 

Lease Returns

Can I return my INFINITI lease at this location? We can assist you with your lease return by appointment Monday- Friday from 10AM to 5PM.

Service Processes

Service Communications

How can I make an appointment or contact my service technician?  There has been no change to our appointment scheduling process.  As always, you can contact one of our Service Appointment Coordinators by calling (631) 361-3328, or on our website by visiting our Online Service Scheduler.  To contact your advisor or technician, please call reception at (631) 361-4636 and we will happily direct you to, or refer any message to the staff member you are trying to reach. 

Service Document Processing Process

How do I fill out paperwork and what documents will be needed? With a thoroughly cleaned and disinfected iPad for service repairs and loaner agreements. We may also need you to supply us with some or all of the following: a License, Credit Card, and Insurance Card.  We observe social distancing and take every step possible to limit contact with us throughout the process.  You are currently required to wear a mask to enter our facility, and we can supply one for you if needed.  

Vehicle Cleansing Process

What is done to protect my vehicle when it is brought in for service?  Before interacting with your vehicle, our valet staff will be equipped with gloves and if needed face masks, Vehicle shifters are covered with bags as well.

Will my loaner vehicle be cleaned before it is given to me? The interiors of our loaner cars are cleaned and sanitized every day by using and following CDC approved cleaning products and procedures. Keys are kept in Ziploc bags and fresh steering wheel covers are installed in every car, every time.

Off-Site Pick-Up and Delivery

What is the process for off-site pick-up and delivery? Our pickup and delivery drivers will be equipped with gloves and if needed face masks. Customer information is collected in advance to limit contact. 

What is the document processing for loaners dropped off at my home? Clean, sanitized loaners are delivered by if needed masked and gloved drivers. New protective items such as steering wheel, shift lever, and seat covers are put in place before the transfer.

What should I expect when the driver arrives at my home? When our driver arrives at your house, they will install the same plastic protective covering before driving the car back to the dealership. Once the vehicle arrives at our facility, the next available Service Advisor will contact you and confirm your needed services. Once the approved services are completed, we will reach out to collect payment over the phone.

What is the document processing for my finished car being returned to me?  Your vehicle will be clean, sanitized, and delivered by one of our if needed masked and gloved drivers. Payment is collected in advance to limit contact.

 

 

Visit Competition INFINITI of Smithtown on 587 Middle Country Road in Saint James today to speak with a Sales Consultant about leasing or purchasing the perfect INFINITI for you. Competition INFINITI of Smithtown is located near the Smith Haven Mall in Lake Grove, NY and about 15 minutes away from Stony Brook University and 20 minutes from MacArthur Airport! Call us today at 631-239-7241 to schedule your appointment. Visit our website to learn more about our inventory of new and pre-owned vehicles such as the 2021 INFINITI Q50, 2021 INFINITI QX50, 2022 INFINITI QX55, 2021 INFINITI Q60, 2020 INFINITI QX60, and so many more. Additionally, check out our Lease Specials, Service Specials, and Parts Specials