INFINITI COVID-19 Process
COVID-19 has had a huge impact on how we go about our everyday lifestyles. Our INFINITI dealership has taken many precautions in order to protect and maintain the health and well-being of our employees and customers. Our Sales & Service Teams are still available to assist you. Continue reading to learn more about the adjustments our dealership has made in response to COVID-19.
We’re happy to announce our Sales Showroom is now OPEN.
While we invite you to make an appointment you are more than welcome to come in and explore our New and Pre-owned vehicles through our showroom. Our Sales Team is on-site working, available to assist you and answer all your questions and concerns.
What is your policy regarding off-site INFINITI deliveries? Our team is trying to limit off-site deliveries at this time, but we are making allowances for certain situations.
How far will you go to deliver my new INFINITI? Currently, we offer limited Delivery requests, however, we will service all of Long Island including Brooklyn and Queens.
How is my new INFINITI getting prepped for delivery? We’ve trained our detail department using CDC guidelines to clean and fully sanitize all New and Pre-owned cars for delivery. This includes a final sanitation of all touch-points used by the last driver of your vehicle.
Will I be able to sign paperwork contact-free when getting a vehicle? Yes, customers will be brought into a sterile, unoccupied room with their paperwork ready for them on a dedicated delivery desk.
Who is processing the deals following delivery? Paperwork will be handled using CDC recommended PPE equipment of gloves and face masks by our Business Manager and DMV clerk. We will email customers their digital copies and can physically mail their copies at a later date.
What is your process to ensure the delivery of a fully clean and sanitized INFINITI vehicle? We utilize plastic seat covers, steering wheel covers, and shift covers during our cleaning process to minimize contact with the common touch-points in your new car during the detail process. All touch-points are then wiped down with disinfectant spray. Your new keys will be disinfected and placed in a Ziploc bag until you receive them.
What steps are you taking to maintain compliance with the NYS policies on remote sales? Our staff is fully aware of the guidelines and the very strict prohibitions on conducting any negotiations with customers in person. Signage is placed at all entrances to our showrooms.
What is the process for ensuring all documentation is compliant and identities are verified? We pride ourselves on following all compliance guidelin
How will I fill out the necessary paperwork? We will gather all required information needed electronically prior to delivery, and complete the necessary identification verification in person when you come to pick up your vehicle. We will also ask that you hold your photo ID up to the iPad when signing out for verification.
Can I return my INFINITI lease at this location? We can assist you with your lease return by appointment Monday- Friday from 10AM to 5PM.
How can I make an appointment or contact my service technician? There has been no change to our appointment scheduling process. As always, you can contact one of our Service Appointment Coordinators by calling (631) 361-3328, or on our website by visiting our Online Service Scheduler. To contact your advisor or technician, please call reception at (631) 361-4636 and we will happily direct you to, or refer any message to the staff member you are trying to reach.
Service Document Processing Process
How do I fill out paperwork and what documents will be needed? With a thoroughly cleaned and disinfected iPad for service repairs and loaner agreements. We may also need you to supply us with some or all of the following: a License, Credit Card, and Insurance Card. We observe social distancing and take every step possible to limit contact with us throughout the process. You are currently required to wear a mask to enter our facility, and we can supply one for you if needed.
Vehicle Cleansing Process
What is done to protect my vehicle when it is brought in for service? Before interacting with your vehicle, our valet staff will be equipped with gloves and face masks. Your keys are collected in a Ziploc bag, and disposable seat and steering wheel covers are installed. Vehicle shifters are covered with bags as well.
Will my loaner vehicle be cleaned before it is given to me? The interiors of our loaner cars are cleaned and sanitized every day by using and following CDC approved cleaning products and procedures. Keys are kept in Ziploc bags and fresh steering wheel covers are installed in every car, every time.
Off-Site Pick-Up and Delivery
What is the process for off-site pick-up and delivery? Our pickup and delivery drivers will be equipped with gloves and face masks. Keys are transferred in Ziploc bags. Customer information is collected in advance to limit contact. All interaction will be done outside of the pickup location.
What is the document processing for loaners dropped off at my home? Clean, sanitized loaners are delivered by masked and gloved drivers. New protective items such as steering wheel, shift lever, and seat covers are put in place before the transfer.
What should I expect when the driver arrives at my home? When our driver arrives at your house, they will install the same plastic protective covering before driving the car back to the dealership. Once the vehicle arrives at our facility, the next available Service Advisor will contact you and confirm your needed services. Once the approved services are completed, we will reach out to collect payment over the phone.
What is the document processing for my finished car being returned to me? Your vehicle will be clean, sanitized, and delivered by one of our masked and gloved drivers. Payment is collected in advance to limit contact.
Visit us at 587 Middle Country Rd, St James, NY 11780! Take home your new INFINITI using the Port Jefferson Ferry to Connecticut, or stop into our showroom on the way to Fire Island! We are located near the Smith Haven Mall and about 15 minutes away from Stony Brook University and 20 minutes from MacArthur Airport!