INFINITI COVID-19 Process

COVID-19 has had a huge impact on how we go about our everyday lifestyles. Our INFINITI dealership has taken many precautions in order to protect and maintain the health and well-being of our employees and customers. Our Sales & Service Teams are still available to assist you. Continue reading to learn more about the adjustments our dealership has made in response to COVID-19.

Sales Processes

Off-Site Deliveries

What is your policy regarding off-site INFINITI deliveries? Our team is trying to limit off-site deliveries at this time, but we are making allowances for certain situations.

How far will you go to deliver my new INFINITI? Currently we offer limited Delivery requests, however we will service all of Long Island including Brooklyn and Queens.

How can I get in touch with my salesperson? All calls are currently directed to and filtered through our Sales Managers. We will happily direct you to, or refer any message to the staff member you are trying to reach.

How is my new INFINITI getting prepped for delivery?  We’ve trained our detail department using CDC guidelines to clean and fully sanitize all New and Pre-owned cars for delivery. This includes a final sanitation of all touch-points used by the last driver of your vehicle.  

Will I be able to sign paperwork contact-free when getting a vehicle? Yes, customers will be brought into a sterile, unoccupied room with their paperwork ready for them on a dedicated delivery desk.  An iPad on a stand will be used to FaceTime with their Business Manager, and walk them through the process.  Another sanitized iPad will be utilized for any electronic signatures needed.

How can I ask my salesperson questions about my new car? We will have an iPad on a stand available by request, positioned next to their new car, with a Sales Manager or Salesperson available on FaceTime to answer any questions regarding the vehicle.

Who is processing the deals following delivery? Paperwork will be handled using CDC recommended PPE equipment of gloves and face masks by our Business Manager and DMV clerk. We will email customers their digital copies and can physically mail their copies at a later date. 

Clean Processes

What is your process to ensure the delivery of a fully clean and sanitized INFINITI vehicle? We utilize plastic seat covers, steering wheel covers, and shift covers during our cleaning process to minimize contact with the common touch-points in your new car during the detail process. All touch-points are then wiped down with disinfectant spray. Your new keys will be disinfected and placed in a Ziploc bag until you receive them. 

Legal Compliance

What steps are you taking to maintain compliance with the NYS policies on remote sales? Our staff is fully aware of the guidelines and the very strict prohibitions on conducting any negotiations with customers in person. Signage is placed at all entrances to our showrooms.

What is the process for ensuring all documentation is compliant and identities are verified? We pride ourselves on following all compliance guidelines and will continue to do so throughout this time. 

How will I fill out the necessary paperwork? We will gather all required information needed electronically prior to delivery, and complete the necessary identification verification in person when you come to pick up your vehicle.  We will also ask that you hold your photo ID up to the iPad when signing out for verification.

Lease Returns

Can I return my INFINITI lease at this location? As of right now, we are not accepting lease returns if they are not related to a deal with delivery. Your vehicle and contact information can be left with a Sales Manager, and we will contact you once we can facilitate lease returns again.   

Service Processes

Service Communications

How can I make an appointment or contact my service technician?  There has been no change to our appointment scheduling process.  As always, you can contact one of our Service Appointment Coordinators by calling (631) 361-3328, or on our website by visiting our Online Service Scheduler.  To contact your advisor or technician, please call reception at (631) 361-4636 and we will happily direct you to, or refer any message to the staff member you are trying to reach. 

Service Document Processing Process

How do I fill out paperwork and what documents will be needed? With a thoroughly cleaned and disinfected iPad for service repairs and loaner agreements. We may also need you to supply us with some or all of the following: a License, Credit Card, and Insurance Card.  We observe social distancing and take every step possible to limit contact with us throughout the process.  You are currently required to wear a mask to enter our facility, and we can supply one for you if needed.  

Vehicle Cleansing Process

What is done to protect my vehicle when it is brought in for service?  Before interacting with your vehicle, our valet staff will be equipped with gloves and face masks. Your keys are collected in a Ziploc bag, and disposable seat and steering wheel covers are installed. Vehicle shifters are covered with bags as well.

Will my loaner vehicle be cleaned before it is given to me? The interiors of our loaner cars are cleaned and sanitized every day by using and following CDC approved cleaning products and procedures. Keys are kept in Ziploc bags and fresh steering wheel covers are installed in every car, every time.

Off-Site Pick-Up and Delivery

What is the process for off-site pick-up and delivery? Our pickup and delivery drivers will be equipped with gloves and face masks. Keys are transferred in Ziploc bags. Customer information is collected in advance to limit contact.  All interaction will be done outside of the pickup location. 

What is the document processing for loaners dropped off at my home? Clean, sanitized loaners are delivered by masked and gloved drivers. New protective items such as steering wheel, shift lever, and seat covers are put in place before the transfer.

What should I expect when the driver arrives at my home? When our driver arrives at your house, they will install the same plastic protective covering before driving the car back to the dealership. Once the vehicle arrives at our facility, the next available Service Advisor will contact you and confirm your needed services. Once the approved services are completed, we will reach out to collect payment over the phone.

What is the document processing for my finished car being returned to me?  Your vehicle will be clean, sanitized, and delivered by one of our masked and gloved drivers. Payment is collected in advance to limit contact.

 

Visit us at 587 Middle Country Rd, St James, NY 11780! Take home your new INFINITI using the Port Jefferson Ferry to Connecticut, or stop into our showroom on the way to Fire Island! We are located near the Smith Haven Mall and about 15 minutes away from Stony Brook University and 20 minutes from MacArthur Airport!